Customer Profile: North Platte, Nebraska

The North Platte, Nebraska Police Department serves as the Emergency Communications Center (ECC) for Lincoln County and the City of Gothenburg in Dawson County, serving a population of over 38,000 people and receiving over 15,000 9-1-1 calls each year. Since 2004, the city has partnered with GeoComm to provide reliable and accurate GIS data which is used to efficiently locate 9-1-1 callers.

• Next Generation 9-1-1 (NG9-1-1) GIS Data Management Services 

• Caller Location Mapping Solutions 

The City of North Platte/Lincoln County chose GeoComm in 2004 to complete GIS base map development services and dispatch mapping software implementation. The GIS map data layers developed continue to be maintained by GeoComm today. Now, almost twenty years later, North Platte remains a GeoComm customer, and we continue to perform ongoing GIS data maintenance and quality control in support of NG9-1-1.

Since North Platte’s first project, GeoComm has continued to assist the city in advancing their public safety systems and dispatcher tools by adding further public safety software to enhance emergency response including automatic vehicle location (AVL) and mobile responder mapping capabilities. Most recently, GeoComm supported the city’s transition to NG9-1-1 and a new GIS centric computer aided dispatch (CAD) system. 

We’ve been working with GeoComm for a number of years and always find the support team pleasant, efficient, and dedicated. On many occasions, they have provided tireless support that we appreciate.

Steve Reeves, Police Chief, North Platte Police Department