Dark Mode

North Texas Emergency Communications Center

The North Texas Emergency Communications Center (NTECC) formed in 2014 by the four cities they serve, the cities of Carrollton, Coppell, Farmers Branch and the Town of Addison. The NTECC provides a high level of police, fire, and EMS services to the 250,000 residents and visitors they serve.

The NTECC has been a GeoComm customer since 2018 when they contracted with GeoComm to provide GeoComm Maintainer and GeoComm GIS Data Hub to aid in improving their public safety GIS data.

By utilizing GeoComm Maintainer, an Esri-based GIS data management system geared specifically toward public safety mapping, the NTECC has a complete toolset for GIS data maintenance, improving the quality and accuracy of their GIS data, and identifying and resolving synchronization issues between their 9-1-1 database and their GIS map data.

In addition, the NTECC manages their GIS data lifecycle with GeoComm GIS Data Hub, a Software-as-a-Service (SaaS) utilizing AWS. The NTECC uses GIS Data Hub, a GIS data management solution, on a monthly basis to validate their GIS data against the NENA NG9-1-1 GIS data model standard, perform synchronization checks of their MSAG, ALI, and GIS databases, and provision their GIS data into their dispatch mapping software.

GeoComm Maintainer and GIS Data Hub were designed to help NTECC agencies overcome their unique GIS data obstacles and empower them with tools that would simplify the completion of their daily GIS processes, increasing their staff efficiency and providing them with new capabilities.

Published On: December 18, 2019

GIS Resources

View All Resources

NSGIC 3DEP FTN Interest Group Meeting

March 25, 2025 GeoComm Vertical Location Services: Enhancing Emergency Response with 3D Elevation Data When every second counts, knowing where an emergency caller is located—including their vertical position—is critical for first responders. GeoComm’s Vertical Location Services leverage digital elevation models to provide precise altitude data, helping emergency teams determine the correct floor, underground level, or...

A digital mapping interface displaying a GIS-powered school safety map with real-time search, emergency response locations, and interactive navigation.

Digital Mapping: Transforming the Way We Navigate and Analyze Geographic Data

Introduction Digital mapping has revolutionized the way we visualize, analyze, and interact with geographic data. Unlike traditional paper maps, digital maps are dynamic, interactive, and easily updated, enabling users to integrate multiple data layers for better decision-making. A subset of this mapping, GIS (Geographic Information System) mapping, uses specialized software to analyze and interpret spatial...

Carbon County 9-1-1 Indoor Maps Project

The Carbon County Pennsylvania Communications Center recently partnered with GeoComm to create GIS-based indoor maps for buildings throughout their county. These indoor maps would be valuable and vital pieces of information for their dispatchers and first responders to aid in improving situational awareness and decreasing response times. Carbon County Communications Center dispatchers access their indoor maps in RapidSOS Portal, provided by GeoComm partner RapidSOS.