Home > Public Safety > Customer Profile: Rio Grande Council of Government (RGCOG)
FacebookLinkedInXPinterestEmail
Dark Mode

Customer Profile: Rio Grande Council of Government (RGCOG)

Rio Grande Council of Government (RGCOG) went live with GeoComm Maps as part of a cloud-native call-handling implementation by Carbyne. The system went live in February of this year and provides RGCOG, a regional entity that manages 9-1-1 for five of the most rural counties in the United States, with the latest technology.

“The Rio Grande Council of Governments is proud to be the first in the nation to implement a cloud-native application with the Carbyne APEX solution utilizing GeoComm cloud-native mapping software. Through the integration of GeoComm Maps, our PSAPS now are receiving the most comprehensive maps that are delivered in a single map display and are shared as a common operating picture (COP) within and between agencies; improving our Dispatchers’ situational awareness and emergency response by delivering the right location data. Our service area’s geography is mountainous, rugged and rural. GeoComm has positioned our counties to be the most prepared to respond to all emergencies and save lives,” said Annette Gutierrez, Executive Director, Rio Grande Council of Governments.

“We are proud to have worked with Carbyne and RGCOG on this project, which focused on implementing an emergency call taking solution which enables dispatchers to respond more quickly and connect directly to emergency situations. GeoComm Maps, a Cloud-Native, vendor agnostic, mapping solution utilized in this project, further empowers RGCOG emergency call takers by providing them the ability to leverage their locally authoritative GIS data when identifying the physical location of the 9-1-1 caller,” said Ron Helterbrand, GeoComm Territory Sales Manager.

April 14, 2022

GIS Resources

Avoiding 9-1-1 Call Failures: How PSAP Boundaries and NG9-1-1 Support Emergency Preparedness

As Next-Generation 9-1-1 (NG9-1-1) continues to evolve, accurate Public Safety Answering Point (PSAP) 911 service area boundaries are more crucial than ever for emergency services. This accuracy is also a foundational component of broader emergency preparedness strategies aimed at improving public safety outcomes. Why is this so important for emergency preparedness?   NG9-1-1 Emergency Call Routing Functions...

How Denco 9-1-1 Locates Callers Indoors Using GeoComm’s Indoor Mapping

Indoor Mapping for Emergency Response & Public Safety Overview: Denco 9-1-1 Enhances School Safety with Indoor Mapping Denco Area 9-1-1 District (Denco 9-1-1) partnered with GeoComm in late 2019 to tackle the critical challenge of locating 9-1-1 callers indoors. The Indoor Map Development Project aimed to enhance Emergency Communications Center (ECC) mapping capabilities by leveraging...

Southwest Minnesota: Digital Geographic Information System Mapping & 9-1-1 Emergency Response

Overview In 2023, the Southwest Minnesota Emergency Communications Board (SWECB) partnered with GeoComm to launch an indoor mapping pilot project. This digital geographic information system mapping initiative transformed critical infrastructure buildings into GIS-powered indoor maps, providing first responders with precise, real-time location intelligence and the school mapping data needed to ensure effective emergency response. The...