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Customer Profile: Rio Grande Council of Government (RGCOG)

Rio Grande Council of Government (RGCOG) went live with GeoComm Maps as part of a cloud-native call-handling implementation by Carbyne. The system went live in February of this year and provides RGCOG, a regional entity that manages 9-1-1 for five of the most rural counties in the United States, with the latest technology.

“The Rio Grande Council of Governments is proud to be the first in the nation to implement a cloud-native application with the Carbyne APEX solution utilizing GeoComm cloud-native mapping software. Through the integration of GeoComm Maps, our PSAPS now are receiving the most comprehensive maps that are delivered in a single map display and are shared as a common operating picture (COP) within and between agencies; improving our Dispatchers’ situational awareness and emergency response by delivering the right location data. Our service area’s geography is mountainous, rugged and rural. GeoComm has positioned our counties to be the most prepared to respond to all emergencies and save lives,” said Annette Gutierrez, Executive Director, Rio Grande Council of Governments.

“We are proud to have worked with Carbyne and RGCOG on this project, which focused on implementing an emergency call taking solution which enables dispatchers to respond more quickly and connect directly to emergency situations. GeoComm Maps, a Cloud-Native, vendor agnostic, mapping solution utilized in this project, further empowers RGCOG emergency call takers by providing them the ability to leverage their locally authoritative GIS data when identifying the physical location of the 9-1-1 caller,” said Ron Helterbrand, GeoComm Territory Sales Manager.

April 14, 2022

GIS Resources

Carbon County 9-1-1 Indoor Maps Project

The Carbon County Pennsylvania Communications Center recently partnered with GeoComm to create GIS-based indoor maps for buildings throughout their county. These indoor maps would be valuable and vital pieces of information for their dispatchers and first responders to aid in improving situational awareness and decreasing response times. Carbon County Communications Center dispatchers access their indoor maps in RapidSOS Portal, provided by GeoComm partner RapidSOS.

Tri-County School Safety Pilot Project

The Tri-County School Safety Pilot Project aimed to create detailed GIS indoor maps of seven pilot schools in the Tri-County area to improve response times to school incidents. The maps were shared with dispatch centers to be used in their 9-1-1 applications.

Iowa Critical Incident Mapping (CIM) Project

GeoComm School Safety is delivering the Iowa critical incident mapping (CIM) solution for planning and responding to emergencies inside schools by providing detailed indoor maps of schools and surrounding grounds.